allergens/dietary restrictions

are you nut free/allergy free?

No. We are not a nut free facility. We offer products that do not include nuts as a direct ingredient, however please be advised that nut traces may be present due to the use of nuts in our facility. Please be aware that our food may contain or come into contact with other common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, or wheat.

do you offer vegan options?

Yes, we offer vegan cake pops, cakes, and cupcakes by special order.

do you offer gluten free options?

Not just yet. We are working on it!

the shop

when can i pop in the shop?

Every Friday & Saturday from 10am-5pm, plus holidays!

what will be available?

We offer assorted cake pops, cakes, cookies, treats, and seasonal specials. We suggest coming early so that you can choose from a wider selection! Follow us on social media for weekly specials.

can i preorder items from the retail shop?

Yes! Shop our most POPular treats through our online store or call us.

shipping

do you ship?

Yes!

how long will it take for my treats to arrive?

Orders placed by Monday at noon will be freshly prepared and shipped out by Wednesday, and delivered by Friday. You will receive tracking notifications via email. 

what is the shelf life of the pops once received?

We suggest eating your cake pops when they arrive! If you choose to enjoy them at a later date, you can refrigerate them in an airtight container for up to 2 weeks. To serve from the fridge, simply allow cake pops to sit for 1 hour to come to room temperature. Avoid heat, damp areas, and direct sunlight for long periods of time.  

how are the shipped pops packaged?

Pops will be individually wrapped and packed in a window gift box.

can i include a gift message?

Yes! Include your message at checkout and we will make sure to add it to your package.

custom

do you offer custom products?

Yes. We offer custom cake pops, dessert packages in your color scheme of choice, buttercream cakes, cupcakes, and assorted chocolate covered treats.

How much notice is needed for a custom order?

We suggest around 2-3 weeks notice for custom orders, but it depends on the level of detail and the quantity. It is never too soon to book! Our small team makes all of our delicious products from scratch and everything is made by hand, so availability is not guaranteed. We do not take custom orders on holiday weeks.

How do I place an order request?

Email info@pattypops.com or submit your inquiry here.

what are my options?

You can either order a la carte, or choose from our party package options.

if i place a custom order, when can i pick it up?

Tuesday - Saturday from 10am-5pm.

Sunday pickup is usually available upon request.

do you deliver?

No. Pickup is available at our shop. 321 5th Avenue, Pelham NY 10803.

How should I store my order? 

Cake pops & chocolate covered treats should be stored in a cool, dry place for up to 5 days. Avoid heat, damp areas, and direct sunlight for long periods of time. If you plan on enjoying the treats at a later date, you can refrigerate them for up to 2 weeks in an airtight container. To serve from the fridge, simply allow the treats to sit for at least 1 hour to come to room temperature.

 

Buttercream cakes and cupcakes should be refrigerated if they will not be consumed on the same day. To serve from the fridge, simply allow the cake or cupcakes to sit for at least 1 hour to come to room temperature.

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